Shipping policy

Shipping Policy

Thank you for shopping with Charlie’s Cookie Collective!

All orders are freshly baked to order and carefully packaged to help ensure they arrive safely and fresh.

Processing Times

Orders are usually prepared and dispatched within 1–3 business days.

During busy periods, launches, or holidays, processing times may be slightly longer.

Shipping

Orders are shipped using tracked delivery services where available.

Delivery times are estimates and may vary depending on the courier and location.

Charlie’s Cookie Collective is not responsible for shipping delays caused by:

• Courier delays
• Weather conditions
• Incorrect shipping addresses provided at checkout
• Circumstances outside our control

Packaging

All cookies are packaged carefully to help prevent damage during transit. Minor movement or cosmetic imperfections during shipping may occasionally occur.

Incorrect Addresses

Customers are responsible for entering the correct shipping information at checkout.

If an incorrect address is entered, please contact us immediately at:

charliescookiecollective@gmail.com

We cannot guarantee changes can be made once an order has been processed or dispatched.

Damaged Orders

If your order arrives damaged, please contact us within 24 hours of delivery with:

• Your order number
• Photos of the packaging and products

We will review the issue and work to resolve it as quickly as possible.