Refund policy

Return & Refund Policy

Due to the perishable nature of our products, we do not accept returns or exchanges on any food items.

If your order arrives damaged, incorrect, or there is an issue with your delivery, please contact us within 24 hours of receiving your order at:

charliescookiecollective@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If approved, we may offer a replacement, store credit, or refund depending on the situation.

We are not responsible for:

• Delays caused by shipping carriers
• Incorrect addresses entered at checkout
• Damage caused after delivery

By placing an order, you agree to these terms.